WHY BUGTROTTER WITH INTERCOM
Without Bugtrotter
Tickets arrive with no context — "Not working"
You ask for a screen recording
"how do I do that?"
You send long instructions.
Dev jumps in, "what browser are they on?"
Video doesn't play.
You spend more time showing them.
Thread grows. Ticket stays open.
With Bugtrotter + Intercom
"Here's a magic link to record your screen"
Customer records video in one click
Report lands straight in your Intercom
You watch and see the exact issue
Solve it in one reply
HOW DOES IT WORK
Go to Bugtrotter integrations, click Connect Intercom, choose which workspace receives reports.
Share Recording Link
Hit "Catch a Bug" in your dashboard. A magic link is generated. Drop it in your support chat — one line is all you need.
Customer Records Issue
Customers click the link. A recording interface opens in their browser. No download. No account. Done in under 30 seconds.
Report Lands in Intercom
The full bug report lands in your Intercom workspace instantly. Replay the video, share with your team or download it to resolve issues faster.
FEATURES
Customers can capture and share exactly what they see in seconds so support can resolve issues in minutes, not hours.
Auto Technical Data
Browser, OS, URL, screen size and console logs captured automatically with every report. Everything you need without the back-and-forth.
In App Recording
Embed the Bugtrotter widget directly in your app. Customers record without ever leaving your product and the report goes straight to your Intercom workspace.
Team Collaboration
Invite your whole team to Bugtrotter. Each member can collect recordings, manage reports and collaborate on issues — all synced to Intercom in real time.
Push Through With One Click
Forward the complete report to your developer or push to Intercom with one click. They get the video, context, everything — no translation needed.
Multiple Projects
Create separate projects for different products, teams or customers. Each project has its own reports, links and Intercom workspace — everything organised in one place.
INTERCOM REPORT EXAMPLE
FREQUENTLY ASKED QUESTIONS
Does the customer need to download anything?
└ No. Customers click a link or use the embedded widget and record directly in their browser. Nothing to download, nothing to install.
Can my whole team see the reports?
└ Yes. Any team member in your connected Intercom workspace sees every report the moment it lands. You can also manage and share reports inside the Bugtrotter dashboard.
Do customers need a Bugtrotter account to report?
└ No. Customers don't need to signup to Bugtrotter. They just click a link and record. That's it.
Does it work with our existing support tool?
└ Yes. Bugtrotter integrates with Slack, Linear, Jira and more. If your tool isn't on the list yet — all reports are managed in your Bugtrotter dashboard. Request an integration and we'll add it.
How much does Bugtrotter cost?
└ One flat price for your entire team — no per-seat fees. Start with a 14-day free trial, no credit card required.
