Privacy Policy
Last Updated: March 16, 2026
Introduction
Welcome to Bugtrotter (“we”, “us”, or “our”). We are committed to protecting your personal data and your privacy. This policy explains how we collect, use, and safeguard information when you use our website and bug reporting services (the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect data to provide a professional debugging experience and to ensure technical issues are captured accurately.
A. Account Data (What you provide)
Sign-up Information: Name, email address, and company name.
Payment Information: We use Stripe for payment processing. We do not store your credit card details on our servers; they are handled entirely by Stripe.
Correspondence: Records of any support requests or emails you send to us.
B. Service Data (Captured via the Widget)
When you or your users report a bug via Bugtrotter, we collect technical data required for debugging:
Technical Metadata: Browser type, OS version, URL, and screen resolution.
Console & Network Logs: We capture console errors and network requests to help developers reproduce issues.
Visual Reports: Video recordings or screenshots of the browser window as submitted by the reporter.
IP Address: Collected for system administration, security, and to prevent abuse.
C. Usage & Analytics
Google Analytics: We use third-party tools to monitor website traffic and usage patterns. This data is aggregated and does not identify you personally.
How We Use Your Data
We use your data to:
Provide, maintain, and improve the Service.
Manage your account and notify you of any changes.
Provide customer support and troubleshoot technical issues.
Ensure the stability of our "Unlimited" infrastructure.
Data Retention & Security
Retention: We retain account data as long as your account is active. Bug report data (videos/logs) are stored based on your plan settings and can be deleted by you at any time.
Security: We use industry-standard encryption (SSL/TLS) for data in transit. While we strive for absolute security, please remember that no method of electronic storage is 100% secure.
Third-Party Service Providers
We share data with trusted partners to operate Bugtrotter:
Stripe: For secure payment processing.
Hosting Providers: For secure cloud storage and server infrastructure.
Analytics Providers: To help us analyze how our Service is used.
Your Rights (GDPR & CalOPPA)
Regardless of your location, we respect your rights to:
Access & Rectify: Request a copy of your data or correct inaccurate info.
Erasure: Request that we delete your personal data.
Withdraw Consent: Opt-out of marketing communications at any time.
To exercise these rights, please email us at: hello@bugtrotter.io
International Transfer
Your information may be transferred to and maintained on computers located outside of your state or country. By using our Service, you consent to the transfer of information to the United States and other locations where our servers operate.
Changes to This Policy
We may update this policy periodically. We will notify you of any major changes by posting the new policy on this page and updating the "Effective Date" at the top.
Contact Us
For any questions regarding this Privacy Policy, please contact us:
By email: hello@bugtrotter.io
Website: www.bugtrotter.io
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