Built For Customer Support
WHY BUGTROTTER
Without Bugtrotter
Tickets arrive with no context — "Not working"
You ask for a screen recording
"how do I do that?"
You send long instructions.
Dev jumps in, "what browser are they on?"
Video doesn't play.
You spend more time showing them.
Thread grows. Ticket stays open.
With Bugtrotter
"Here's a magic link to record your screen"
Customer records video in one click
Full report lands in your dashboard
You watch and see the exact issue
Solve it in one reply
HOW DOES IT WORK
Set Up Your Workspace
Create your Bugtrotter account and set up your first project in minutes. Connect to your favourite customer support tools or manage everything in your dashboard.
Collect Customer Bug Reports
Hit Catch a Bug in your dashboard. A magic link is generated. Drop it in your support chat, one line is all you need. Or embed the widget directly in your app.
Resolve Issues Faster
The full report lands in your dashboard instantly. Watch the video, see the context, fix the issue. Everything in one place without a single follow-up question.
FEATURES
Customers click a link and record in seconds. No download. No account. Nothing to figure out.
Auto Technical Data
Browser, OS, URL, screen size and console logs captured automatically with every report. Everything you need without asking.
In App Recording
Embed the widget directly in your app. Customers record without ever leaving your product.
Team Collaboration
Invite your whole team to Bugtrotter. Each member can collect recordings, manage reports and collaborate on issues in real time.
Push Through With One Click
Forward the complete report to your developer or push to Jira, Linear or Intercom with one click. They get the video, context, everything.
Multiple Projects
Create separate projects for different products, teams or customers. Each project has its own reports, links and Linear project — everything organised in one place.
SEE IT IN ACTION
FREQUENTLY ASKED QUESTIONS
Does the customer need to download anything?
└ No. Customers click a link or use the embedded widget and record directly in their browser. Nothing to download, nothing to install.
Can my whole team see the reports?
└ Yes. Any team member in your connected Linear project sees every report the moment it lands. You can also manage and share reports inside the Bugtrotter dashboard.
Do customers need a Bugtrotter account to report?
└ No. Customers don't need to signup to Bugtrotter. They just click a link and record. That's it.
What technical data is captured automatically?
└ Every report includes video, browser type and version, operating system, screen size and URL. Console logs and network requests are captured when using the embedded widget.
Does it work with our existing support tool?
└ Yes. Bugtrotter integrates with Slack, Intercom, Jira and more. If your tool isn't on the list yet, request an integration and we will add it.
How much does Bugtrotter cost?
└ One flat price for your entire team — no per-seat fees. Start with a 14-day free trial, no credit card required.
